Terms of service

Terms of Service

Last Updated: 5/14/2026

1. Services Overview

1.1 Subscription Product Services

The "Unlimited Product Subscription" provides ongoing product services on a subscription basis

  • One active product request at a time

  • Unlimited revisions within scope

  • Turnaround time: 2-3 business days per request (average)

  • Monthly subscription with automatic renewal

1.2 Project-Based Services

  • One-time product projects quoted individually

  • Scope and deliverables defined before project start

  • Revision limits specified in project quote

  • Timeline agreed upon before project commencement

2. Service Terms

2.1 Subscription Terms

  • Month-to-month subscription with no minimum commitment

  • 30-day notice required for cancellation

  • Subscription pausing available with 15-day notice

  • Unused time does not roll over to next month

  • Services non-transferable to other parties

2.2 Project-Based Terms

  • 50% deposit required to commence work

  • Final payment due before delivery of final files

  • Project timeline begins upon receipt of deposit and all required materials

  • Rush fees may apply for expedited timelines

3. Scope of Work

3.1 Included Services

  • Web application development (front-end and back-end)

  • Mobile application development (iOS and Android)

  • API development and integration

  • Database design and implementation

  • Security auditing and vulnerability assessment

  • Penetration testing

  • Code review and security analysis

  • Machine learning model development

  • AI integration and implementation

  • Data pipeline design

  • UI/UX design

  • Technical architecture consulting

  • Cloud infrastructure setup and deployment

  • Performance optimization

3.2 Excluded Services

  • Hardware procurement

  • Physical infrastructure management

  • 24/7 managed hosting support

  • Content creation and copywriting

  • SEO and digital marketing services

  • Legal compliance consulting

  • Accounting and financial services

  • Ongoing maintenance (unless separately contracted)

4. Client Responsibilities

4.1 Required Materials

  • Project requirements and specifications

  • Access to necessary systems and APIs

  • Content and copy

  • Brand guidelines (if existing)

  • Test data and sample datasets

  • Timely feedback and approvals

4.2 Communication

  • Single point of contact for project management

  • Response within 3 business days for feedback

  • Clear articulation of revision requests

  • Availability for scheduled meetings

5. Intellectual Property

5.1 Rights and Ownership

  • Client receives full ownership of final deliverables upon full payment

  • Agency retains rights to preliminary concepts not chosen

  • Agency maintains portfolio rights to showcase work

  • Client responsible for trademark/copyright research

5.2 Source Files

  • Working files available for additional fee

  • Standard deliverables in standard formats (JPG, PNG, PDF)

  • Custom file formats by request

6. Revisions and Amendments

6.1 Subscription Revisions

  • Unlimited revisions within original scope

  • Major direction changes count as new requests

  • Revisions must be requested within 14 days

6.2 Project Revisions

  • Number of revisions specified in project quote

  • Additional revisions billed at hourly rate

  • Scope changes require updated quote

7. Termination

7.1 Subscription Termination

  • 30-day written notice required

  • Pro-rated refund for unused portion

  • Active projects must be completed or terminated

  • Final files delivered upon account settlement

7.2 Project Termination

  • Kill fee of 25% if terminated before completion

  • All work completed and paid for is client property

  • Unused deposit non-refundable after work begins

8. Payment Terms

8.1 Subscription Payments

  • Monthly billing on subscription date

  • Auto-payment required

  • Late payments pause service

  • Failed payments incur $25 fee

8.2 Project Payments

  • 50% deposit upon agreement

  • Remaining 50% before final delivery

  • Late payments incur 1.5% monthly interest

  • Payment plans available upon request

9. Confidentiality

  • Non-disclosure of client business information

  • Secure storage of client materials

  • Private project details unless authorized

  • Confidentiality extends post-project

10. Limitation of Liability

  • Maximum liability limited to project fees paid

  • No responsibility for third-party services

  • No guarantee of specific business results

  • Force majeure clause for circumstances beyond control

11. Dispute Resolution

  • Good faith negotiation first step

  • Mediation before litigation

  • Jurisdiction: Fort Lauderdale, Florida

  • Prevailing party entitled to legal fees

12. Modifications

  • Terms may be updated with 30-day notice

  • Subscription clients notified via email

  • Continued use constitutes acceptance

  • Special terms require written agreement

Contact Information

OtechLab / otechlab@otechlab.design

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